Platform
Routing rules and SLA clock
Each captured card gets a destination and a deadline the moment it arrives, from explainable rules and a working-day clock on the country calendar.
Available now in the product todayv1.1 · Q1 2027 planned release and quarterOn request delivered per bank on request
- Ordered routing rules: hot and expired cards, off-us cards, cards without a customer record, programme rulesAvailable now
- Every decision shows the rule that fired and why, on the card screen and in the audit trailAvailable now
- Working-day SLA clock per country pack: weekend, public holidays and branch cut-off timeAvailable now
- Ageing bands and escalation to branch, regional and card centre managersAvailable now
- Supervisor override of a route with a reason and a checkerAvailable now
- Rule simulator that tests a new rule against last month's capturesv1.1 · Q1 2027
Licence module: Captured-card custody
See Cardvoy with your own process.
Book a walkthrough: we set up your branches, card centre, couriers and country pack in a private proof of concept and follow a captured card from the ATM to the customer.