Platform

Branch custody and handover

The branch confirms each card physically, keeps it under dual custody and hands it over only to the right person, with a one-time code, an ID check and a signature.

Available now in the product todayv1.1 · Q1 2027 planned release and quarterOn request delivered per bank on request

Physical receipt confirmation, so "in the feed" and "in the drawer" never drift apartAvailable now
Handover wizard: one-time code to the registered mobile, ID matched to the customer record, signature on screenAvailable now
A wrong ID is refused with an instruction to refer to the branch manager; every attempt is auditedAvailable now
Handover to an authorised representative where the pack and bank policy allow itAvailable now
Hold requests (customer travelling, dispute) through maker-checker, with automatic release datesAvailable now
Not-found and suspicious-card flags that open a fraud investigationAvailable now
Customer SMS when the card is ready, from templates in English, Urdu, Arabic or BanglaAvailable now

Licence module: Captured-card custody

See it with your process

Branch custody and handover screen in Cardvoy — Branch custody and handover in the product (demo data).

See Cardvoy with your own process.

Book a walkthrough: we set up your branches, card centre, couriers and country pack in a private proof of concept and follow a captured card from the ATM to the customer.

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