Platform

Customer tracking and self-service

Customers get an SMS with a private tracking link. Without signing in they can follow the shipment, ask for another day, choose branch pickup or request an address change.

Available now in the product todayv1.1 · Q1 2027 planned release and quarterOn request delivered per bank on request

  • Private, expiring tracking link per consignment; no customer loginAvailable now
  • Reschedule, branch pickup and address-change requests from the tracking pageAvailable now
  • Address changes go through a bank checker before the courier sees themAvailable now
  • Dispatch and delivery messages in the customer's languageAvailable now
  • WhatsApp channel through the bank's business accountv1.1 · Q1 2027

Licence module: Customer tracking and reschedule

See it with your process
The customer's tracking page on a phone
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See Cardvoy with your own process.

Book a walkthrough: we set up your branches, card centre, couriers and country pack in a private proof of concept and follow a captured card from the ATM to the customer.

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