Platform
Issuer returns and destruction
Off-us cards go back to their issuer within the regulator's deadline; unclaimed cards are destroyed under dual control, with witnesses and a numbered certificate.
Available now in the product todayv1.1 · Q1 2027 planned release and quarterOn request delivered per bank on request
- Issuer return by courier or by hand, with the issuer's receipt recordedAvailable now
- Destroy-and-notify route for markets where the acquirer destroys off-us cards (Bangladesh)Available now
- Destruction batches: a maker proposes, a checker approves and at least two witnesses signAvailable now
- Numbered destruction certificates with masked card numbers, printable to PDFAvailable now
- Destruction register for internal audit and regulator inspectionAvailable now
Licence module: Captured-card custody
See Cardvoy with your own process.
Book a walkthrough: we set up your branches, card centre, couriers and country pack in a private proof of concept and follow a captured card from the ATM to the customer.